Frequently Asked Questions

Getting started is simple! Download Client Care from the App Store (iPhone) or Google Play Store (Android), create an account with your email address, and choose a subscription plan to start using the app. You'll be able to start managing your client information right away.

Client Care is available exclusively as a mobile application for iPhone (iOS) and Android devices. This allows you to access your client information on the go, wherever you are.

Security is our priority. All data is securely stored using Firebase/Firestore cloud storage, which provides enterprise-grade security and encryption. Your client information is protected and backed up automatically.

We offer email support through our dedicated support address. Professional and Enterprise plan subscribers receive daily email support. If you need help using the app or have questions, simply contact us through the support button in the app or via our contact page.

No, there is no free trial. You must subscribe to a plan (Basic, Professional, or Enterprise) to use Client Care. Choose the plan that best fits your needs to get started immediately.

We offer three monthly subscription tiers: Basic ($24.99/month), Professional ($59.99/month), and Enterprise ($179.99/month). Each plan includes different limits for authenticated users, client capacity, and storage. All subscriptions are billed monthly through RevenueCat. You can view detailed pricing and features on our Pricing page.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be billed immediately for the new plan and the previous package will be overwritten. Downgrades are available from Professional and Enterprise plans to lower tiers. Note: You cannot upgrade past Enterprise, and no refunds are provided when changing plans.

If you cancel your subscription, your data will be retained for 30 days. This gives you time to export your information or reactivate your subscription if needed. After 30 days, your account and all associated data will be permanently deleted.

All plans include CSV import and export functionality, which is exclusively managed by Admins. You can import client data to quickly populate your system, and CSV imports can also update existing data. Admins can export data at any time to keep backups or transfer information as needed.

Admins have full control over the company account and see a different interface with additional functionality. Only Admins can: invite members to join the company, edit user roles, delete the company, manage subscriptions, and handle CSV imports/exports. Members have access to view and manage client information but cannot perform administrative functions.

Yes! If you need a step-by-step guide on how to use Client Care, please click the button below to request a walkthrough. We'll send you a detailed guide via email to help you get the most out of the application.

Client limits depend on your subscription plan. Basic plan allows up to 5,000 clients, Professional allows up to 50,000 clients, and Enterprise offers unlimited client capacity. Choose the plan that matches your business needs.

The number of authenticated users varies by plan: Basic allows 1-25 users, Professional allows 1-200 users, and Enterprise offers unlimited users. All user management is handled by Admins through the role-based access system.

Storage limits depend on your plan: Basic includes 2GB cloud storage with 25MB file upload limit, Professional includes 10GB storage with 100MB file upload limit, and Enterprise includes 50GB storage with 250MB file upload limit. All storage is provided through Firebase.